Shipping policy

We want your Jennings Plantry order to arrive quickly and in the best possible condition. Please read this information before ordering.

Royal Mail Special Delivery Guaranteed – £15.00 or £17.50 where eligible

Order before 10am Monday–Friday. Orders placed before 10am Friday using Guaranteed Next Day are dispatched Friday for guaranteed Saturday delivery, subject to Royal Mail’s applicable terms and postcode exceptions.

Order before 10am on eligible dispatch days for next-day delivery, subject to Royal Mail's terms and postcode exceptions.

Someone must be available to sign. Special Delivery parcels cannot be left in a safe place.

Minimum order value

A minimum order value of £25 of products, excluding packaging and shipping applies to online orders. Orders below this amount will not be processed.

Order processing & dispatch

Our regular Tracked 24 dispatch days are Monday–Thursday. Guaranteed Next Day orders placed before 10am Monday–Friday are dispatched on that day. We do not dispatch on weekends or bank holidays.

Friday dispatch and Saturday delivery are guaranteed for orders placed before 10am Friday using Guaranteed Next Day. Orders placed after the cut-off, on weekends or on bank holidays are processed on our next dispatch day. Royal Mail’s applicable terms and postcode exceptions apply.

For Tracked 24, our Thursday dispatch cut-off is 12pm: orders placed after 12pm Thursday are normally dispatched the following Monday. During November–December, standard Tracked 24 processing can take up to 7 days due to demand. Tracked 24 has a delivery aim of 1–2 days after dispatch and is not a guaranteed next-day service.

Delivery options

We deliver within the United Kingdom, excluding the Channel Islands. Isle of Man delivery is currently unavailable. Service availability depends on your postcode and Royal Mail's applicable terms. There is currently no free delivery, regardless of order value. Packaging fees are additional.

Postcodes charged £9.99 / £17.50

Northern Ireland (all BT); all IV, HS, KW and ZE postcodes; AB30–39, AB41–45, AB51–56; FK18–21; KA27–28; PA20–49, PA60–78, PA80; PH6–7, PH10–11, PH13–26, PH30–44, PH49–50; Isle of Wight (PO30–41); Isles of Scilly (TR21–25). These are postcode districts: for example, PH6 is different from PH16. Glasgow and Edinburgh retain standard pricing.

Our next-working-day Special Delivery option is not offered for HS2; KW16–17; PA61–75 or PA78; PH30 or PH41–44; ZE2–3. Availability also depends on Royal Mail’s applicable service conditions. Tracked 24 remains available to supported destinations.

Royal Mail Special Delivery Guaranteed – £15.00 standard / £17.50 for the listed postcodes, where eligible

For frozen orders, including mixed chilled/frozen baskets, we strongly recommend this service, particularly for larger orders and during busy periods. It provides a guaranteed next-day delivery timeframe by end of day under Royal Mail's applicable terms, helping reduce the risk of delays affecting temperature-sensitive products.

Order before 10am Monday–Friday, excluding bank holidays.
Friday orders placed before 10am using Guaranteed Next Day are dispatched Friday for guaranteed Saturday delivery, subject to Royal Mail’s terms and postcode exceptions.
A signature is required. Someone must be available at the delivery address to receive the parcel.
Parcels cannot be left in a safe place.
Refrigerate or freeze perishable products immediately upon delivery, following the product's storage instructions and provided they remain suitable for storage.

The guarantee is subject to Royal Mail's acceptance cut-offs, postcode exceptions, service availability and terms. Some destinations have different delivery times. Special Delivery reduces delay risk but does not guarantee that products remain at safe temperatures.

Royal Mail Tracked 24 – £6.99 standard / £9.99 for the listed postcodes

Delivery aim of 1–2 days after dispatch. This is not a guaranteed next-day service. Delays can occur during Christmas and other busy periods, severe weather or operational disruption. For frozen orders, including mixed chilled/frozen baskets, we strongly recommend upgrading to Special Delivery. For chilled-only orders, either service is available; Special Delivery is an optional upgrade.

Chilled & frozen packaging charges

We use insulated packaging and ice packs to help maintain temperature during transit. These charges are applied automatically once per cart and apply with either delivery service:

Ambient-only orders: no chilled or frozen packaging charges.
Chilled orders: Chilled Delivery Pack (Insulated Packaging) – £4.49.
Frozen orders, including mixed chilled/frozen orders: the £4.49 Chilled Delivery Pack plus Frozen Delivery Upgrade (+ice) – £1.99, totalling £6.48.

Packaging charges are additional to the delivery rate shown for your postcode.

Perishable goods & receiving your delivery

Insulation and ice packs help protect chilled and frozen goods, but temperatures can change in transit and frozen items may partially or fully defrost. For frozen orders, choose Special Delivery to minimise delay risk. For chilled-only orders, Special Delivery is an optional upgrade. Arrange to receive all perishable parcels promptly. If goods arrive spoiled, damaged or potentially unsafe, do not consume them; contact hello@jenningsplantry.co.uk as soon as possible, ideally within 24 hours, with your order number and photographs where possible so we can investigate and provide an appropriate remedy. This reporting request does not limit your statutory rights.

Special Delivery requires a signature and cannot use a safe place. Tracked 24 may offer Royal Mail safe-place options, but we recommend receiving perishables in person. Missed deliveries, depot storage and redelivery can increase delays and temperature risk.

Perishable goods may be excluded from change-of-mind cancellation rights because they can deteriorate or expire rapidly. This does not remove your rights if goods are faulty, damaged, not as described or otherwise fail to meet legal requirements. Choosing Tracked 24 does not waive your statutory rights. Royal Mail's compensation rules do not determine your rights against Jennings Plantry.

Christmas deliveries

Christmas is a particularly busy period for Royal Mail. Tracked 24 is not guaranteed and may be delayed. We strongly recommend Special Delivery for frozen orders, including mixed chilled/frozen baskets. For chilled-only orders, Special Delivery is an optional upgrade. Orders must meet our dispatch cut-offs, and Special Delivery guarantees remain subject to Royal Mail's Christmas service arrangements and applicable terms. Any confirmed Christmas ordering deadlines or dispatch changes will be published separately; no Christmas deadline is stated here.

Delivery details, tracking & problems

Please double-check your delivery address and access details at checkout. Incorrect or incomplete information can cause delays or failed deliveries; contact us as soon as you notice an error.

You will receive a Royal Mail tracking link after dispatch. Tracking updates may take a few hours to appear. If your parcel is delayed, missing or marked delivered but not received, contact us so we can investigate with Royal Mail. Our courier claims process does not restrict your statutory remedies.

Goods remain at our risk until they come into your physical possession or that of a person you identify to receive them, as required by applicable consumer law. Nothing in this policy excludes or limits your statutory rights.

Returns and refunds

For faulty, damaged, incorrect or missing goods, and change-of-mind returns of eligible items, see our Returns & Refunds Policy. Perishable status does not remove your rights for faulty goods. Please contact us before returning perishable or unsafe food so we can provide safe return or disposal instructions.