Privacy policy
Privacy Policy
Last updated: 4th August 2025 (10:55am)
This Privacy Policy describes how Jennings Plantry Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from jenningsplantry.co.uk (the “Site”), or otherwise interact with us (the “Services”).
By using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Information We Collect
a) Information You Provide
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Contact details: name, address, phone number, email
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Order details: billing/shipping address, items purchased, payment confirmation
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Account details (if you create one): login info, saved preferences
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Messages you send us or include in order notes
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Items viewed, carted, or added to wishlist
b) Automatically Collected Data
We collect device and usage data using cookies and similar technologies. This may include:
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IP address
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Browser/device type
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Pages visited and time spent
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Referral source
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Email or ad interactions
See Shopify’s Cookie Policy here: https://www.shopify.com/legal/cookies
c) From Third Parties
We may receive information from:
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Shopify (our store platform)
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Royal Mail (delivery status)
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Payment processors like Klarna
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Email, marketing, or analytics providers
We use this information as outlined in this Privacy Policy.
2. How We Use Your Information
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To fulfil and ship your orders
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To manage your account and preferences
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To process returns, refunds, and exchanges
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To send order updates and service-related emails
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To improve our website and customer experience
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To send marketing emails (only if you opt in)
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To prevent fraud or misuse of our services
You can unsubscribe from marketing emails at any time.
3. Sharing Your Information
We only share your personal data when necessary, including with:
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Shopify
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Royal Mail and other couriers
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Payment gateways (e.g., Klarna)
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Email and marketing platforms
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Analytics tools
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Legal authorities, if required
We do not sell your data to anyone.
4. Your Rights
Under UK and EU data laws, you may have the right to:
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Access the personal data we hold about you
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Correct inaccurate information
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Request deletion of your data
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Object to or restrict data processing
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Request a copy of your data (portability)
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Withdraw marketing consent at any time
To exercise any of these rights, email: hello@jenningsplantry.co.uk
We may ask for proof of identity before proceeding.
5. Data Retention
We retain your data only as long as needed to:
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Complete your order
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Comply with legal and tax obligations
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Provide customer service or support
After this, your data is securely deleted or anonymised.
6. Security
We use secure platforms and encrypted services to protect your data (e.g., Shopify’s PCI-compliant checkout). However, no system is 100% secure, so please avoid sending sensitive data via email.
7. Cookies
We use cookies to:
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Run core site functionality
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Save your preferences and cart
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Analyse traffic and performance
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Personalise your experience
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Serve targeted ads (if you accept)
You can control cookies in your browser settings. Blocking cookies may affect functionality.
8. User-Generated Content
Any reviews or content you post publicly on our Site may be visible to others. Please avoid sharing personal or sensitive information in public areas.
9. External Links
Our site may link to third-party websites. We are not responsible for their privacy practices or content. Please read their policies before sharing personal data with them.
10. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you're a parent and believe your child has shared data with us, please contact us to have it deleted.
11. Contact Us
📧 Email: hello@jenningsplantry.co.uk
📞 Phone: 01233 365379 (local & supplier enquiries only - no phone orders)
📮 Registered Office:
Jennings Plantry Ltd
85 Great Portland Street, London, W1W 7LT
📍 Shop Address:
The Retreat Animal Sanctuary
Brickyard Farm, Cripple Hill, High Halden, Kent, TN26 3LJ
Company No: 16245754
VAT No: 485 1878 44