Privacy policy

Privacy Policy

Last updated: 4th August 2025 (10:55am)

This Privacy Policy describes how Jennings Plantry Ltd ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from jenningsplantry.co.uk (the “Site”), or otherwise interact with us (the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

a) Information You Provide

Contact details: name, address, phone number, email
Order details: billing/shipping address, items purchased, payment confirmation
Account details (if you create one): login info, saved preferences
Messages you send us or include in order notes
Items viewed, carted, or added to wishlist

b) Automatically Collected Data

We collect device and usage data using cookies and similar technologies. This may include:

IP address
Browser/device type
Pages visited and time spent
Referral source
Email or ad interactions

See Shopify’s Cookie Policy here: https://www.shopify.com/legal/cookies

c) From Third Parties

We may receive information from:

Shopify (our store platform)
Royal Mail (delivery status)
Payment processors like Klarna
Email, marketing, or analytics providers

We use this information as outlined in this Privacy Policy.

2. How We Use Your Information

To fulfil and ship your orders
To manage your account and preferences
To process returns, refunds, and exchanges
To send order updates and service-related emails
To improve our website and customer experience
To send marketing emails (only if you opt in)
To prevent fraud or misuse of our services

You can unsubscribe from marketing emails at any time.

3. Sharing Your Information

We only share your personal data when necessary, including with:

Shopify
Royal Mail and other couriers
Payment gateways (e.g., Klarna)
Email and marketing platforms
Analytics tools
Legal authorities, if required

We do not sell your data to anyone.

4. Your Rights

Under UK and EU data laws, you may have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Object to or restrict data processing
Request a copy of your data (portability)
Withdraw marketing consent at any time

To exercise any of these rights, email: hello@jenningsplantry.co.uk
We may ask for proof of identity before proceeding.

5. Data Retention

We retain your data only as long as needed to:

Complete your order
Comply with legal and tax obligations
Provide customer service or support

After this, your data is securely deleted or anonymised.

6. Security

We use secure platforms and encrypted services to protect your data (e.g., Shopify’s PCI-compliant checkout). However, no system is 100% secure, so please avoid sending sensitive data via email.

7. Cookies

We use cookies to:

Run core site functionality
Save your preferences and cart
Analyse traffic and performance
Personalise your experience
Serve targeted ads (if you accept)

You can control cookies in your browser settings. Blocking cookies may affect functionality.

8. User-Generated Content

Any reviews or content you post publicly on our Site may be visible to others. Please avoid sharing personal or sensitive information in public areas.

9. External Links

Our site may link to third-party websites. We are not responsible for their privacy practices or content. Please read their policies before sharing personal data with them.

10. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you're a parent and believe your child has shared data with us, please contact us to have it deleted.

11. Contact Us

📧 Email: hello@jenningsplantry.co.uk
📞 Phone: 01233 365379 (local & supplier enquiries only - no phone orders)

📮 Registered Office:
Jennings Plantry Ltd
85 Great Portland Street, London, W1W 7LT

📍 Shop Address:
The Retreat Animal Sanctuary
Brickyard Farm, Cripple Hill, High Halden, Kent, TN26 3LJ

Company No: 16245754
VAT No: 485 1878 44