Shipping Information
We want your Jennings Plantry order to arrive quickly and in perfect condition. Here’s everything you need to know about how we ship orders.
🚚 Order Processing & Dispatch
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Orders are processed Monday to Thursday.
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Orders placed after 12pm on Thursday will be shipped the following Monday.
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We do not dispatch orders on weekends or bank holidays.
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We sometimes dispatch orders on Fridays for Saturday delivery, depending on stock, workload, and the type of order — this is not guaranteed, but we do our best when possible.
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Festive Period: During November–December, orders may take up to 7 days to be processed due to increased demand.
You are welcome to contact us anytime for an update — we’re working as fast as possible to get all orders out.
🛒 Free Shipping Offer
Spend £80 or more and get FREE Tracked 24 shipping automatically applied at checkout.
📦 Delivery Services & Options
All orders are shipped via Royal Mail.
The shipping method depends on the type of items in your basket:
For non-perishable items (ambient goods):
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Tracked 24 (next-day aim)
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Tracked 48 (2–3 working days)
For perishable items (chilled or frozen):
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Tracked 24 only
(Special Guaranteed is temporarily unavailable) -
Tracked 24 is at your own risk — it does not include compensation or cover.
❄️ Perishable Orders – Important Info
We carefully pack perishable items using thermal liners and ice packs. However:
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Perishables are shipped via Tracked 24 only.
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Tracked 24 does not include cover if items arrive defrosted, delayed, or spoiled.
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We cannot offer refunds or replacements for spoiled perishable items sent via Tracked 24.
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Please set a Safe Place via your Royal Mail app/account to avoid missed deliveries.
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If no one is home and no Safe Place is set, Royal Mail may return the parcel to the depot — this can cause delays we cannot control.
❗ Incorrect Addresses
Please check your delivery address carefully at checkout.
We are not liable for:
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Delays caused by incorrect or incomplete addresses
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Parcels delivered to the wrong address
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Spoilage caused by delivery to an incorrect location
🔍 Tracking Your Order
You’ll receive a Royal Mail tracking link once your parcel has been dispatched.
Tracking may take a few hours to update after dispatch.
📬 Shipping FAQs
💸 Do you offer free shipping?
Yes! All orders over £80 qualify for free Tracked 24 shipping within the UK.
🧊 Can I choose Tracked 24 for chilled or frozen goods?
Yes — but entirely at your own risk.
Tracked 24 does not include compensation or guaranteed delivery for perishables.
⏱️ When will my order be dispatched?
Orders are processed Monday–Thursday.
Anything after 12pm Thursday is dispatched Monday.
During the festive season, dispatch may take up to 7 days.
🏠 What if I’m not home when the delivery arrives?
Set a Safe Place via the Royal Mail app.
If no Safe Place is set, Royal Mail may return your parcel to the depot — this can cause delays and spoilage, and we are not liable.
