We want your Jennings Plantry order to arrive quickly and in the best possible condition. Please read this information before ordering.
Minimum order value
A minimum order value of £25 of products, excluding packaging and shipping applies to online orders. Orders below this amount will not be processed.
Order processing & dispatch
Our regular Tracked 24 dispatch days are Monday–Thursday. Special Delivery orders placed before 10am Monday–Friday are dispatched on that day. We do not dispatch on weekends or bank holidays.
Friday dispatch and Saturday delivery are guaranteed for orders placed before 10am Friday using Special Delivery. Orders placed after the cut-off, on weekends or on bank holidays are processed on our next dispatch day. Royal Mail’s applicable terms and postcode exceptions apply.
For Tracked 24, our Thursday dispatch cut-off is 12pm: orders placed after 12pm Thursday are normally dispatched the following Monday. During November–December, standard Tracked 24 processing can take up to 7 days due to demand. Tracked 24 has a delivery aim of 1–2 days after dispatch (2–3 days for Northern Ireland) and is not a guaranteed next-day service.
Delivery options
| Destination | Royal Mail Tracked 24 | Royal Mail Special Delivery Guaranteed |
|---|---|---|
| Standard UK destinations | £6.99 | £15.00 where eligible |
| Northern Ireland, listed Scottish postcodes, Isle of Wight and Isles of Scilly | £9.99 | £17.50 where eligible |
Postcodes charged £9.99 / £17.50
Northern Ireland (all BT); all IV, HS, KW and ZE postcodes; AB30–39, AB41–45, AB51–56; FK18–21; KA27–28; PA20–49, PA60–78, PA80; PH6–7, PH10–11, PH13–26, PH30–44, PH49–50; Isle of Wight (PO30–41); Isles of Scilly (TR21–25). These are postcode districts: for example, PH6 is different from PH16. Glasgow and Edinburgh retain standard pricing.
Enter your full delivery postcode at checkout to see the available services and correct prices. Channel Islands are excluded. Isle of Man delivery is not currently available. Packaging fees are additional. There is currently no free delivery, regardless of order value.
Royal Mail Special Delivery Guaranteed – £15.00 or £17.50 where eligible
Recommended for chilled/frozen orders. We particularly recommend this service for frozen or mixed chilled/frozen baskets, larger orders and busy periods. For eligible destinations, Royal Mail Special Delivery Guaranteed by end of working day provides a guaranteed delivery timeframe by the end of the next working day after dispatch, subject to its terms and regional exceptions.
- Order before 10am Monday–Friday, excluding bank holidays.
- Friday orders placed before 10am using Special Delivery are dispatched Friday for guaranteed Saturday delivery, subject to Royal Mail’s terms and postcode exceptions.
- A signature is required. Someone must be available at the delivery address to receive the parcel.
- Parcels cannot be left in a safe place.
- Refrigerate or freeze perishable products immediately upon delivery, following the product's storage instructions and provided they remain suitable for storage.
The guarantee is subject to Royal Mail's acceptance cut-offs, postcode exceptions, service availability and terms. Some destinations have different delivery times. Special Delivery reduces delay risk but does not guarantee that products remain at safe temperatures.
Our next-working-day Special Delivery option is not offered for HS2; KW16–17; PA61–75 or PA78; PH30 or PH41–44; ZE2–3. For our end-of-working-day service, Royal Mail lists two working days for HS2, PA61–75, PA78 and ZE2–3, and three working days for KW16–17, PH30 and PH41–44. Its end-of-day service table does not list a Stromness-town exception for KW16. We therefore do not offer these destinations a next-day guarantee. Northern Ireland is eligible for next-working-day Special Delivery, but not Sunday delivery. Other regional Sunday exclusions also apply. Tracked 24 remains available to supported destinations. See Royal Mail's current UK parcels user guide for service conditions and exceptions.
Royal Mail Tracked 24 – £6.99 or £9.99 by postcode
Delivery aim of 1–2 days after dispatch (2–3 days for Northern Ireland). This is not a guaranteed next-day service. Delays can occur during Christmas and other busy periods, severe weather or operational disruption. For frozen orders, including mixed chilled/frozen baskets, we strongly recommend upgrading to Special Delivery. For chilled-only orders, Special Delivery is an optional upgrade where offered for your postcode.
Chilled & frozen packaging charges
We use insulated packaging and ice packs to help maintain temperature during transit. These charges are applied automatically once per cart and apply with either delivery service:
- Ambient-only orders: no chilled or frozen packaging charges.
- Chilled orders: Chilled Delivery Pack (Insulated Packaging) – £4.49.
- Frozen orders, including mixed chilled/frozen orders: the £4.49 Chilled Delivery Pack plus Frozen Delivery Upgrade (+ice) – £1.99, totalling £6.48.
Packaging charges are additional to the delivery rate shown for your postcode.
Perishable goods & receiving your delivery
Insulation and ice packs help protect chilled and frozen goods, but temperatures can change in transit and frozen items may partially or fully defrost. For frozen orders, choose Special Delivery where available to minimise delay risk. For chilled-only orders, Special Delivery is an optional upgrade. Arrange to receive all perishable parcels promptly. If goods arrive spoiled, damaged or potentially unsafe, do not consume them; contact hello@jenningsplantry.co.uk as soon as possible, ideally within 24 hours, with your order number and photographs where possible so we can investigate and provide an appropriate remedy. This reporting request does not limit your statutory rights.
Special Delivery requires a signature and cannot use a safe place. Tracked 24 may offer Royal Mail safe-place options, but we recommend receiving perishables in person. Missed deliveries, depot storage and redelivery can increase delays and temperature risk.
Perishable goods may be excluded from change-of-mind cancellation rights because they can deteriorate or expire rapidly. This does not remove your rights if goods are faulty, damaged, not as described or otherwise fail to meet legal requirements. Choosing Tracked 24 does not waive your statutory rights. Royal Mail's compensation rules do not determine your rights against Jennings Plantry.
Christmas deliveries
Christmas is a particularly busy period for Royal Mail. Tracked 24 is not guaranteed and may be delayed. We strongly recommend Special Delivery, where available, for frozen orders, including mixed chilled/frozen baskets. For chilled-only orders, Special Delivery is an optional upgrade. Orders must meet our dispatch cut-offs, and Special Delivery guarantees remain subject to Royal Mail's Christmas service arrangements and applicable terms. Any confirmed Christmas ordering deadlines or dispatch changes will be published separately; no Christmas deadline is stated here.
Delivery details, tracking & problems
Please double-check your delivery address and access details at checkout. Incorrect or incomplete information can cause delays or failed deliveries; contact us as soon as you notice an error.
You will receive a Royal Mail tracking link after dispatch. Tracking updates may take a few hours to appear. If your parcel is delayed, missing or marked delivered but not received, contact us so we can investigate with Royal Mail. Our courier claims process does not restrict your statutory remedies.
Goods remain at our risk until they come into your physical possession or that of a person you identify to receive them, as required by applicable consumer law. Nothing in this policy excludes or limits your statutory rights.
Returns and refunds
For faulty, damaged, incorrect or missing goods, and change-of-mind returns of eligible items, see our Returns & Refunds Policy. Perishable status does not remove your rights for faulty goods. Please contact us before returning perishable or unsafe food so we can provide safe return or disposal instructions.
