We want your Jennings Plantry order to arrive quickly and in the best possible condition. Please read this information before ordering.
Minimum order value
A minimum order value of £25 excluding shipping applies to online orders. Orders below this amount will not be processed.
Order processing & dispatch
Our regular dispatch days are Monday–Thursday. We do not dispatch on weekends or bank holidays. We may occasionally dispatch on Fridays for Saturday delivery, depending on stock, workload and order type; Friday dispatch is not guaranteed.
Special Delivery: order before 10am Monday–Friday, on an eligible dispatch day. Monday–Thursday are our regular eligible days; Friday qualifies only when Friday dispatch is available. Orders placed after 10am, on a bank holiday or on a day when we do not dispatch are processed on our next available dispatch day. Next-day delivery is counted from dispatch, not from placing an order outside the cut-off.
For Tracked 24, our existing Thursday dispatch cut-off remains 12pm: orders placed after 12pm Thursday are normally dispatched the following Monday. During November–December, standard processing can take up to 7 days due to demand. Please contact us if you need confirmation of dispatch availability.
Delivery options
We deliver within the United Kingdom, excluding the Channel Islands. Service availability depends on the destination and Royal Mail's applicable terms. There is currently no free delivery, regardless of order value. Packaging fees are additional.
Royal Mail Special Delivery Guaranteed Next Day – £15.00
For frozen orders, including mixed chilled/frozen baskets, we strongly recommend this service, particularly for larger orders and during busy periods. It provides a guaranteed next-day delivery timeframe by end of day under Royal Mail's applicable terms, helping reduce the risk of delays affecting temperature-sensitive products.
- Order before 10am on eligible dispatch days (see dispatch arrangements above).
- Next-day delivery Monday–Saturday, where supported. Saturday delivery requires the appropriate Royal Mail service arrangement.
- A signature is required. Someone must be available at the delivery address to receive the parcel.
- Parcels cannot be left in a safe place.
- Refrigerate or freeze perishable products immediately upon delivery, following the product's storage instructions and provided they remain suitable for storage.
The guarantee is subject to Royal Mail's acceptance cut-offs, postcode exceptions, service availability and terms. Some destinations have different delivery times. Special Delivery reduces delay risk but does not guarantee that products remain at safe temperatures.
Royal Mail Tracked 24 – £6.99
Delivery aim of 1–2 working days after dispatch. This is not a guaranteed next-day service. Delays can occur during Christmas and other busy periods, severe weather or operational disruption. For frozen orders, including mixed chilled/frozen baskets, we strongly recommend upgrading to Special Delivery. For chilled-only orders, either service is available; Special Delivery is an optional upgrade.
Chilled & frozen packaging charges
We use insulated packaging and ice packs to help maintain temperature during transit. These charges are applied automatically once per cart and apply with either delivery service:
- Ambient-only orders: no chilled or frozen packaging charges.
- Chilled orders: Chilled Delivery Pack (Insulated Packaging) – £4.49.
- Frozen orders, including mixed chilled/frozen orders: the £4.49 Chilled Delivery Pack plus Frozen Delivery Upgrade (+ice) – £1.99, totalling £6.48.
Packaging charges are additional to the selected £6.99 or £15.00 delivery rate.
Perishable goods & receiving your delivery
Insulation and ice packs help protect chilled and frozen goods, but temperatures can change in transit and frozen items may partially or fully defrost. For frozen orders, choose Special Delivery to minimise delay risk. For chilled-only orders, Special Delivery is an optional upgrade. Arrange to receive all perishable parcels promptly. If goods arrive spoiled, damaged or potentially unsafe, do not consume them; contact hello@jenningsplantry.co.uk promptly with your order number and photographs so we can investigate and provide an appropriate remedy.
Special Delivery requires a signature and cannot use a safe place. Tracked 24 may offer Royal Mail safe-place options, but we recommend receiving perishables in person. Missed deliveries, depot storage and redelivery can increase delays and temperature risk.
Perishable goods may be excluded from change-of-mind cancellation rights because they can deteriorate or expire rapidly. This does not remove your rights if goods are faulty, damaged, not as described or otherwise fail to meet legal requirements. Choosing Tracked 24 does not waive your statutory rights. Royal Mail's compensation rules do not determine your rights against Jennings Plantry.
Christmas deliveries
Christmas is a particularly busy period for Royal Mail. Tracked 24 is not guaranteed and may be delayed. We strongly recommend Special Delivery for frozen orders, including mixed chilled/frozen baskets. For chilled-only orders, Special Delivery is an optional upgrade. Orders must meet our dispatch cut-offs, and Special Delivery guarantees remain subject to Royal Mail's Christmas service arrangements and applicable terms. Any confirmed Christmas ordering deadlines or dispatch changes will be published separately; no Christmas deadline is stated here.
Delivery details, tracking & problems
Please double-check your delivery address and access details at checkout. Incorrect or incomplete information can cause delays or failed deliveries; contact us as soon as you notice an error.
You will receive a Royal Mail tracking link after dispatch. Tracking updates may take a few hours to appear. If your parcel is delayed, missing or marked delivered but not received, contact us so we can investigate with Royal Mail. Our courier claims process does not restrict your statutory remedies.
Goods remain at our risk until they come into your physical possession or that of a person you identify to receive them, as required by applicable consumer law. Nothing in this policy excludes or limits your statutory rights.
